Shipping policy

Virgo Studios

SHIPPING POLICY

Last updated: 2026

This Shipping Policy forms part of the Terms & Conditions of VirgoStudios.co. By placing an order, you agree to the terms outlined below.

SHIPPING ORIGIN

Orders are fulfilled after production and inbound freight is completed. Inventory may be shipped to us via air or sea freight before customer fulfillment.


SHIPPING AVAILABILITY

We ship from Canada and offer international shipping.

Shipping fees are calculated at checkout and vary based on destination, weight, and carrier.

ORDER TYPES

1. PREMADE / IN‑STOCK ITEMS

Premade items are already produced and ready to ship.

Estimated delivery timelines:

  • Order processing: 2–5 business days

  • Shipping (Canada): 3–7 business days

  • Shipping (International): 7–21 business days

Estimated delivery times are not guaranteed.

2. PREORDER ITEMS

Preorder items are not in stock at the time of purchase and require production and inbound freight before shipment.

Estimated delivery timelines:

Estimated delivery: 3–7 weeks

This timeframe includes production, inbound freight, processing, and outbound shipping.

All preorder timelines are estimates only and subject to change.


SHIPPING CONFIRMATION & TRACKING

Once an order ships, a confirmation email with tracking information will be sent.

Carrier tracking updates and delivery confirmations are considered official proof of shipment and delivery.

DELIVERY RESPONSIBILITY

Responsibility for an order transfers to the customer once the carrier marks the package as delivered.

Delivered = Fulfilled:

  • Once tracking confirms delivery, the order is considered fulfilled in full.

  • Filing disputes, claims, or chargebacks after confirmed delivery is considered unauthorized and fraudulent.

VirgoStudios.co is not responsible for:

  • Packages marked delivered but claimed missing

  • Theft after delivery

  • Incorrect or incomplete addresses provided at checkout

  • Carrier delays or customs holds

INTERNATIONAL SHIPPING & CUSTOMS

International customers are responsible for all customs duties, VAT, import taxes, and fees imposed by their country.

VirgoStudios.co is not responsible for delays, fees, or refusals caused by customs authorities.

International customers are responsible for any customs duties or import taxes charged by their country.

DELAYS & FORCE MAJEURE

Delays may occur due to production issues, carrier delays, customs inspections, weather, strikes, or other events beyond our control.

Such delays do not qualify for refunds, cancellations, or chargebacks.

LOST, DAMAGED, OR DEFECTIVE ITEMS

Claims for damaged or defective items must be reported within 2 hours of delivery with clear photo or video proof.

Claims submitted outside this window may be denied.

NO REFUNDS FOR SHIPPING DELAYS

Shipping timelines are estimates only. Delays do not constitute non‑delivery.

Orders are not eligible for refunds or chargebacks due to shipping delays.


POLICY ACCEPTANCE

By completing a purchase with VirgoStudios.co, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

CONTACT INFORMATION

For shipping inquiries, contact:

officialvirgostudios.co@gmail.com

© 2026 VirgoStudios.co